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Essential Features for CRM Systems Tailored to Disney Travel Agents

In the dynamic world of travel planning, Disney travel agents require efficient tools to manage client relationships, bookings, and itineraries. Customer Relationship Management (CRM) software tailored for Disney travel agents plays a crucial role in enhancing productivity, organization, and overall client satisfaction. When selecting a CRM system for Disney travel agents, several key features should be prioritized to meet the specific needs of this niche. Here are essential features to look for: Client Profile Management: Efficient CRM software should offer robust client profile management capabilities. This includes storing client contact details, preferences, and past interactions. Look for systems that allow agents to customize client profiles with specific Disney preferences, such as favorite characters, park activities, and accommodation preferences. Booking and Reservation Integration: Seamless integration with booking and reservation systems is vital for Disney travel...

Information security risk management

Information security risk management

The methodology used may include an estimate of costs and benefits, legal requirements, social, economic and environmental aspects, the concerns of the interested parties in the organization, priorities and other additional variables, as necessary and of interest in each case. particular.

The results of the information security risk assessment provide important help to determine the most appropriate management decisions in the treatment, in the use of resources and in the priorities that are recommended to be applied for the optimal management of security risks. of information at all times and in relation to other business needs.

One of the results that most surprises organizations when developing the first evaluations is the finding that there are excessive resources dedicated to the protection of some minor assets or controls that, although they once were, are no longer relevant to the organization and they maintain a consumption and dedication of resources that are clearly avoidable, and that provides a potential source of savings.

For an organization to develop its own methodology and consider all relevant aspects in this task, the international standard ISO / IEC 31000 exists as the most direct help to undertake this work, and which provides guidance on management activities, including advice on risk assessment, risk treatment, risk acceptance, risk communication, risk control and risk review.

It is pertinent to clarify that ISO / IEC 31000 , as well as in the case of other documents related to methodologies for risk assessment in organizations (Magerit, ISO 27005, etc.), serve as help documents to implement the assessment process and treatment of information security risks. Therefore, each organization must define and formalize the methodology that best suits its needs and resources.

In this sense, the frequent error of introducing, in the implementation phase, more complex methodologies and with a more laborious development than what the organization can really maintain usually occurs, condemning the possibility of maintenance in the short-medium term (less than a year in many cases).

Maintenance and improvement of the effectiveness of the ISMS

An organization needs to maintain and improve the ISMS  through monitoring and evaluation of its performance and in consideration of the organizational policy and stated objectives.

Similar to other activities relevant to the organization (such as planning, economic or financial), the results of the security management must be reported to the senior management involved in the ISMS for review. This review of the ISMS allows to provide evidence of the development of the validation, verification and traceability actions of those corrective, preventive and improvement actions, and based on the records and monitoring of the various areas considered in the scope of interest within the ISMS, including monitoring the performance and effectiveness of the information security controls that are in place.

Success factors

There are a large number of factors that must be considered fundamental for the proper implementation of an ISMS and allow an organization to meet its business objectives.

Here are some of the most important critical success factors to consider:

             Obtain an understanding of the context of the organization and the elements that can affect information security .

             Obtain all interested parties and their requirements regarding information security.

             Obtain the applicable legislation and information security requirements.

             Security policy, objectives and activities of the ISMS in harmony with those corresponding to the business.

             The approach and framework used for the design, execution, supervision, maintenance and improvement of information security must be consistent with the organizational culture .

             The visible and decisive support and commitment of all management levels with the Directorate at the helm.

             Obtain knowledge of the protection needs of information assets based on the application of security risk management.

 

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